顾主们觉得一些事儿是引来的职工应当了解如何做的。例如写技术专业的商务邮件，有礼节地回复顾客拨打的电話这些。这种事儿的确非常简单，但也有一些的确不易的——例如为出错致歉。并不是任何人都了解该如何正确致歉。口语英语培训学校的教师提示大伙儿下边便是八件你能*的琐事，有的简易有的难，可是每一个人都务必能做得得心应手：
1.Sending a Professional Email
1.推送商务邮件
If you are under the age of 30 it's very likely you have been using email since you've known how to write. What you may not know is that there's a big difference between sending email to your friends and using this medium for work-related correspondence. For example, you may write in all lowercase letters, use slang and abbreviations, and perhaps even let misspellings and bad grammar go by, when sending email to your friends. Those are some of the "do nots" to which you should be attentive when corresponding with coworkers, your boss or clients.
假如你的年纪在三十岁下列，那麼你很有可能一会写毛笔字便会写电子邮件了。可是你永远不知道的是朋友写电子邮件和给工作中小伙伴写电子邮件彻底并不是一个feel。例如，朋友写电子邮件时，你很有可能所有用小写字母，应用俚语和简称，乃至拼读失败，英语的语法错乱。这种全是你给工作中小伙伴，消费者和老板写电子邮件所千万不能够的。
2.Writing a Memo or Business Letter
2.写记事本或商业信函
It's hard to imagine having to send a paper copy of a memo or letter instead of an email, but it could happen. In case it ever does, you should know how to do it properly.
难以想像不发电量邮只是寄信或者做备忘录，可是这事很有可能产生。为了更好地解决恰当，get超级技能吧。
3.Answering the Telephoned and Making Phone Calls
3.接通电话的方法
You've been making and receiving phone calls your entire life. Of course you know how to do this very simple task: you pick up the phone and say hello (or if making a call, you ask for the person to whom you want to speak). That's fine for personal phone calls but not for business calls. When you answer a call you should always identify yourself by name and state the name of your department or company. Give your name to the person who answers the phone when you are the caller and then tell him or her who you are trying to reach.
你一辈子，都离不了通电话接听电话。你自然了解这事情有多简易：拿出电話说声嗨（或是通电话以往说让谁接）。个人电話那么打自然没什么问题，但决不适用商务电话。接商务电话时，你需要阐述自身的名字，讲出企业和单位。因此 要告知接听电话人你的名字.，并告之他你要找谁。
4.Making Introductions
4.简单自我介绍
When you meet someone new it is polite to introduce yourself to him or her. It is also polite to introduce people to one another. In a work-related situation it is always best to use first and last names. For example, say "Hello. I'm Mary Smith" when you meet someone for the first time. You can also do this when you run into someone you've met before but whose name you don't remember. In that case, you can add "I know we've met before but I'm afraid I've forgotten your name." Chances are they don't remember yours either! When introducing others say, for example, "John Jones, I'd like you to meet Peter Smith."
如果你看到一个新手时，简单自我介绍是文明礼貌地反映。为他人相互之间详细介绍也是同样。在工作中场所，详细介绍出姓和名是最稳盛的。例如在*一次见面，说：“您好，我是马丽·阿诗丹顿。”如果你碰到这些你以前见过却记不取名字的人，还可以用这招。这类情况下你需要再加上一句：“我还记得大家见过的，但我这人多健忘，我想问一下您叫？”很有可能她们都不记住你！详细介绍他人时，能够那样说：“罗伯特·鲍比，来认识一下约翰·阿诗丹顿吧。”
5.Taking Minutes at a Meeting
5.会议纪要
Many jobs involve attending meetings, at least occasionally. Often it is required that written records, called minutes. At some point, the person running the meeting may turn to you to take these minutes. This will require keeping track of attendees and carefully taking notes of all discussions. You will also have to type up the minutes after the meeting.
许多 工作中*须历经文山会海，最少是习惯性的。大会里一般要做会议纪要，别名称为minutes。有时大会节目主持人会想要你做会议纪要，这就想要你具有高度关注与会者及详尽纪录全部探讨手记的工作能力。在大会完毕后你一样*须将会议纪要梳理成小短文复印出去。
6.Writing a 'To Do' List
6.做得一手好方案
Most jobs involve juggling multiple tasks. The best way to keep track of all of them is to keep a to do list. Write down all the tasks for which you are responsible, prioritized by the order in which you must complete them. Include due dates. Whether you use a smart phone app, computer software or a piece of paper, make sure you can either check off or cross out items as you complete them.
大部分工作中是由许多 个每日任务结合而成的。跟踪全部每日任务的**是方法便是做计划。写出你需要承担的全部每日任务，将她们按紧急程度排列，而且另附截至日期。不管你用手机应用程序，电脑应用還是写在紙上做计划，*须确保做了一项划去一项。
7.Apologizing for a Mistake
7.为犯错误致歉
In order to apologize for a mistake, you will have to admit you made it. That's a hard thing to do but it's necessary. It is imperative that you act quickly—as soon as you realize your error, talk to your boss or whomever it will effect. Try to have a plan in mind to correct the mistake.
为了更好地道好歉，就一定学好先认可是自身犯的错。这很繁杂但非常必需。立即致歉是刻不容缓的，这能说明你有错就改的好品性，因此 跟有关领导或老总聊一聊。以防万一，为改正错误提早找一个挽救计划方案吧。
8.Calling in Sick
8.请病假
No one likes getting sick but, even more than that, most people hate calling in sick. A precarious job market has led us to believe our presence at the office (or wherever your workplace happens to be) is of the utmost importance. While it is true that you shouldn't take sick days unnecessarily, you should try to avoid infecting your coworkers—stay home if you have a something they could catch! A phone call is usually the best way to inform your boss of your absence but make sure to follow your employer's notification procedures.
没有人喜爱生病，更没有人喜爱给领导请病假。不在平稳的学生就业销售市场中，大家都了解有公司办公室坐（或是无论你的工作场所在哪儿）是多么的关键的事儿。尽管多余的休假是极端的，但把病传染朋友是件遭人恨的事儿——得了传染性疾病好好跟家里养着吧！打一个电话是告知老总你休假的**是方法，可是要遵照好休假的程序流程，不必跨级休假。
