当消费者对你的服务项目或一些关键点不太令人满意的情况下，假如你的*一反映是表述和死不承认得话非常容易造成消费者的计划方案。因而，一些服务业都是会先说一些客气话以缓解氛围，假如*须回绝，大家也理应学一些委婉的语句。今日就需要教大伙说一些服务行业的客气话，和委婉回绝的英语口语。假如你即将从业这些方面的工作中，能够用心学一下哦。
一、解决举报时的常见客气话
1、大家当竭尽全力为您解决困难!
we’ll try our best to solve the problem.
2、非常抱歉,你应该把贵重的物品寄放在接待办。
(I am sorry .you should have deposited valuables with the reception.)
3、 坚信服务生并并不是有心不尊，他仅仅很有可能沒有听得懂您的意思。
(I’m sure the waiter didn't mean to be rude. perhaps he didn't understand you correctly.)
抱歉，老先生(小妹)。我觉得这里边很有可能有点儿误解。
(I’m sorry sir, there must be some misunderstanding.)
4、 抱歉，但状况已经是这般，请坐一会儿,我尽早为您作分配。
(I’m terribly sorry. but that is the situation. Please take a seat. I’ll soon have something arranged for you.)
5、 老先生，感谢你们为大家出示这种状况，我马上去掌握。
(Thank you for telling us about it, I’ll look into the matter at once..)
老先生抱歉，我将尽早地处理这个问题。
(Sorry, sir , I’ll solve the problem for you as soon as possible.)
6、 也许您误解了您是什么意思，我可以解释一下吗?
(I’m afraid you have misunderstood what I said. Perhaps I can explain again.)
7、 针对我的丢三落四我非常抱歉。
(I’m awfully sorry for my carelessness.)
10、老先生请别兴奋，让我来想办法。
(lease sir ,if you calm yourself, I’ll try to help you.)
11、抱歉，大家此时不可以同意您。大家明日给您回声。
We are sorry, we cannot promise you now. Tomorrow we shall let you know.
二、委婉回决顾客的不科学规定
1、抱歉，这件事情因为我束手无策。
I am sorry, it is beyond my power to do this.
2、抱歉，您所规定的事超过了我的管理权限。
We feel sorry we cannot be able to do what you ask for.
3、我们无法愿意您的规定，确实是抱歉。
Indeed, we regret very much for not being able to comply with your request.
4、希望可以替您办一件事，但我没法办得到。
I wish I could render you that service, but I couldn't
5、我迫不得已回绝您，由于那样是违背大家酒店餐厅要求的。
I must refuse to meet your request, as it is against our hotel’s regulation.
6、我迫不得已回绝您，由于那样做会有损大家酒店餐厅的信誉。
I must refuse to do as you wish, otherwise it will give harm to our hotel’s reputation.
7、抱歉，可是这件事情确实是违背大家快捷酒店要求的。
What your have done shows that your are a man with bad behavior.
9、大家不能满足您的规定，在我国的外汇交易管理办法不允许那样做;
It cannot be done, as the foreign exchange control regulations of this country will not allow you to do so.
10、你应该重视大家*海关的要求;
You should respect our customs regulations.
